SmartBot - AI Support and Retention

Artificial Intelligence at its best trained on your brokerage's unique data

Automate assistance

An AI-based chatbot quickly processes queries from traders, thereby increasing customer loyalty to your product.

Users can open accounts and subscribe to market news and trading signals. The powerful AI personalizes everything, which improves conversion and helps grow trading volumes.

Automate Customer Retention

The AI recognizes the customer and can answer complex questions and comment on current events

Works on all device
Converses with thousands of users simultaneously, 24/7
Helps to pass KYC/AML
Informs traders about current market events
Helps to open the first transaction and provides answers to Frequently Asked Questions

<1 sec

Average Initial Reply Time

92%

Queries Resolved Without Human Intervention

28%

Increase in deposits

18%

Increase in trading volume

Advantages of the SparkBot AI

Reduces the burden on the support department

The bot helps with KYC data and document uploads. It offers 24/7 support, answering traders' queries promptly

Increase Conversion

According to bot usage statistics, nearly 10% of traders reach the stage of making the first deposit without contacting the support department

Familiar with Trading Jargon, Terminology, and Slang

Our bot excels in brokerage, understanding client requests better than most

Progress Seamlessly

The sophisticated multilingual AI will constantly improve to handle more queries autonomously

Private Labeling

Effortlessly customize the widget to fit the design of any trading platform or customer portal

Trusted assistant

Bot reduces delays in transferring information, routing user requests to the manager, and analyzing data from SparkMarkets and its clients

Extensive Admin Panel for Employees

Control the library
Adjust the speed, tone of voice and style of expression
Adjust escalation options
Query the database
Extensive reporting

Try our AI bots right now

We would love to talk to you and provide a demonstration

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Faq

Learn more

What is the process for resolving disputes or complaints with SparkBot AI?

In the event of a dispute or complaint with SparkBot AI, the chatbot can provide information on the firm's dispute resolution process. This may include submitting a formal complaint, providing supporting documentation, and escalating the issue to the appropriate regulatory authorities if necessary.

What is the response time for SparkBot AI to customer to support inquiries?

Under 1 second.

What topics are covered in the SparkBot AI educational resources?

The SparkBot AI educational resources cover a wide range of topics related to FX trading, including fundamental and technical analysis, risk management, trading psychology, and more. The chatbot can provide an overview of the topics covered and help you find the resources most relevant to your trading goals and experience level.

How does the SparkBot AI assist clients in learning how to set up alerts and notifications?

The chatbot can guide you through the process of setting up alerts and notifications on the SparkBot AI trading platform. This can include setting price alerts, news alerts, and other notifications to help you stay informed about market developments and your open positions.

How does the SparkBot AI assist clients in learning how to make use of the research ana analysis tools available?

SparkBot AI offers a range of research and analysis tools to help clients make informed trading decisions. The chatbot can provide information on the available tools, such as economic calendars, market news, and technical analysis indicators, and assist with using these tools effectively.

How does the SparkBot AI assist clients in learning how to execute trades on the platform?

The chatbot can guide you through the process of placing trades on the brokerage trading platform. It can explain the different order types available, such as market orders, limit orders, and stop orders, and provide instructions on how to enter and manage your trades.

How does the SparkBot AI provide information about the trading platform?

The chatbot can provide instructions on how to access the brokerage trading platform, including the web-based version and any available mobile apps. It can also assist with troubleshooting any login or connectivity issues you may encounter.

How does the SparkBot AI provide information about account opening?

To open a trading account with SparkBot AI, you can visit the firm's website and click on the "Open an Account" button. The chatbot can guide you through the account opening process, which typically involves providing personal and financial information, as well as agreeing to the firm's terms and conditions.

What types of inquiries can the chatbot handle?

The SparkBot AI chatbot is capable of assisting clients with a variety of inquiries, including account management, trading platform usage, market analysis, and general FX trading questions. It can also help with common issues such as password resets, deposit and withdrawal requests, and trade execution problems.

How does the SparkBot AI chatbot work?

The SparkBot AI chatbot utilizes natural language processing and machine learning algorithms to understand and respond to client inquiries. It is integrated with the firm's customer relationship management (CRM) system and trading platform to access relevant client data and provide personalized assistance.

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